Privacy Policy​

I. Collection and Use of Personal Information

When you use the services of the TRYNNEX TECHNOLOGIES SDN. BHD Mall, we may ask you to provide personal information. The TRYNNEX TECHNOLOGIES SDN. BHD Mall will use this information in accordance with this Privacy Policy. You are not required to provide the personal information we request, but in many cases, if you choose not to, we may be unable to provide our products or services or respond to any issues you encounter.

Below are examples of types of personal information that the TRYNNEX TECHNOLOGIES SDN. BHD Mall may collect and how we use such information.

II. What Personal Information We Collect

When you create an account, purchase products, download software updates, or contact us, we may collect various information, including your name, mailing address, phone number, email address, contact preferences, and other similar details.

When you use the TRYNNEX TECHNOLOGIES SDN. BHD Mall to purchase goods or gift cards, the Mall may collect information you provide about the aforementioned individuals, such as their names, mailing addresses, email addresses, and phone numbers. The TRYNNEX TECHNOLOGIES SDN. BHD Mall will use such information to fulfill your requests, provide relevant products or services, or for anti-fraud purposes.

In certain jurisdictions, for compliance with legal requirements, we may ask users to provide government-issued identification, but only in limited circumstances (e.g., customs declaration).

IV. How We Use Your Personal Information

We will notify you promptly of new product releases, software updates, and event previews. If you do not wish to be included in our mailing list, you may opt out at any time by updating your preference settings.

We may use your personal information (e.g., email address or mobile phone number) to verify and identify users.

We may use personal information to send important notices, such as order-related information for purchases. Since this information is critical to communication between you and the Mall, you cannot refuse to receive such notices.

We also use personal information for internal purposes such as auditing, data analysis, and research to improve the TRYNNEX TECHNOLOGIES SDN. BHD Mall’s products, services, and communication with customers.

V. Collection and Use of Non-Personal Information

We also collect data that cannot be directly linked to any specific individual on its own. We may collect, use, transfer, and disclose non-personal information for any purpose. Below are examples of non-personal information we may collect and how we use it.

We collect information such as occupation, language, zip code, area code, unique device identifiers, referral URLs, location, and time zone when users interact with our products. This helps us better understand customer behavior and improve our products, services, and advertising.

We collect information related to customer activity on our website. We aggregate such information to help us provide more useful information to customers and understand which parts of our website, products, and services interest customers most. For the purposes of this Privacy Policy, aggregated data is considered non-personal information.

We may collect and store detailed information about how you use our services, including search queries. Such information may be used to improve the relevance of results provided by our services. This information generally does not involve your IP address, except in rare cases where we need to ensure the quality of internet-based services.

VI. Cookies and Other Technologies

The TRYNNEX TECHNOLOGIES SDN. BHD Mall, emails, and advertisements may use cookies and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, inform us which parts of our website people browse, measure the effectiveness of ads and web searches, and improve them. We consider information collected through cookies and other technologies as non-personal information. However, if local laws treat Internet Protocol (IP) addresses or similar identifiers as personal information, we will also treat such identifiers as personal information. Similarly, for the purposes of this Privacy Policy, when non-personal information is combined with personal information, we treat the combined information as personal information.

Like most internet services, we also automatically collect certain information stored in log files. This includes IP addresses, browser type and language, operating system, date/timestamp, etc.

We use this information to understand and analyze trends, manage the website, understand user behavior on the site, improve our products and services, and collect demographic information about our overall user base. The Chengdu Guangda Network Technology Co., Ltd. Mall may use such information for our marketing and advertising services.

Pixel tags enable us to send emails in a readable format for customers and inform us whether emails are opened. We may use this information to reduce or eliminate emails sent to customers.

VII. Other Provisions

Pursuant to laws, legal proceedings, litigation, and/or requests from public agencies and government departments inside or outside your country of residence, TRYNNEX TECHNOLOGIES SDN. BHD may need to disclose your personal information. If we determine that disclosure is necessary or appropriate for national security, law enforcement, or other matters of public importance, we may also disclose information about you.

If we determine that disclosure is reasonably necessary to enforce our Terms and Conditions or protect our operations or users, we may also disclose information about you. Additionally, in the event of reorganization, merger, or sale, we may transfer all personal information we collect to relevant third parties.

Protection of Personal Information: The TRYNNEX TECHNOLOGIES SDN. BHD Mall takes the security of your personal information very seriously. We use encryption technologies such as Transport Layer Security (TLS) to protect your personal information during transmission. When storing your personal data, we use computer systems with limited access, deployed in facilities protected by physical security measures. Your account password is stored in encrypted form, even when we use third-party storage space.

VIII. Privacy Concerns

If you have any questions or concerns about the TRYNNEX TECHNOLOGIES SDN. BHD Mall’s Privacy Policy or data processing, or wish to file a complaint regarding a potential violation of local privacy laws, please contact us. You may reach us at any time by calling the TRYNNEX TECHNOLOGIES SDN. BHD Mall support phone number.

Upon receiving privacy concerns or access/download requests, we will categorize the contact and strive to resolve your specific issues or questions. If your question involves significant matters, we may ask you to provide additional information. All contacts raising significant issues will receive a response. If you are unsatisfied with the response received, you may escalate your complaint to the relevant regulatory authority in your jurisdiction. If you consult us, we will provide information on applicable complaint channels based on your situation.

The TRYNNEX TECHNOLOGIES SDN. BHD Mall may update its Privacy Policy at any time. If we make material changes to the Privacy Policy, we will post a notice and the updated policy on our corporate website.

Permission Descriptions

1. <android.permission.WRITE_EXTERNAL_STORAGE>: Accesses the user’s SD card files. With user authorization, this is used for modifying avatars in the personal center and contacting customer service to inquire about product information before purchasing goods.

2. <android.permission.CAMERA>: Accesses the camera. With user authorization, this is used for modifying avatars in the personal center, contacting customer service to inquire about product information before purchasing goods, and scanning QR codes on the homepage to participate in promotional activities such as bargaining or group buying.

3. <android.permission.RECORD_AUDIO>: Accesses microphone permissions. With user authorization, this is used to send voice messages to customer service for product inquiries before purchasing goods.